Return & Cancellation Policy

Return, Refund, and Cancellation Policy

At Peepee Publishers & Distributors Pvt. Ltd., we aim to provide a transparent and seamless shopping experience. This policy outlines the clear timelines, criteria, and procedures for returns, refunds, and cancellations for all orders placed on peepeepub.com.

1. Order Cancellation Policy

Customers can cancel their orders under the following transparent conditions:

• Before Shipment: You can cancel your order directly from your account dashboard under 'My Orders' or by contacting support before the item is dispatched. A 100% full refund will be processed to your original payment method.
• After Shipment: Orders cannot be cancelled once they are handed over to our courier partners. If you no longer want the item, please follow our standard return process after delivery.

2. Return Policy & Window

We provide a 7-Day Return Window from the date of delivery.

• Eligible Scenarios: We accept returns for items that are damaged in transit, manufacturing/printing defects, incorrect books delivered, or buyer's remorse (change of mind).
• Item Condition: To qualify for a return, books must be completely unused, unread, and in their original packaging condition.

3. When Are Returns Not Possible?

There are certain scenarios where it is not possible for us to support returns:

• Timeline Exceeded: The return request is made outside the specified 7-day return window after receiving the order.
• Product Damage: The book is damaged because of use or is not in the same pristine condition as you received it.
• Tampered Elements: Products have tampered or missing serial numbers, barcodes, or publisher tags.
• Missing Packaging: Items are returned without their original packaging or invoice.

4. Return Method & Shipping Costs

• Defective or Damaged Items: If you receive a printing defect or damaged book, Peepee Publishers will bear 100% of the return shipping costs. We will arrange a reverse pickup or refund your self-shipping costs. To help us expedite your request and verify courier transit damage, we strongly request customers record a brief unboxing video when first opening the package. This video serves as helpful proof to fast-track your replacement or refund processing.
• Buyer's Remorse (Change of Mind): If you return a book because you changed your mind, the item must be self-shipped to our warehouse. The customer is responsible for paying the return shipping fees.
• Restocking Fees: We charge zero (₹0) restocking fees for all returns.

5. Refund Processing & Timelines

Once your return is received and inspected at our facility, your refund will be automatically executed based on the following transparent rules:

• Refund Method: All refunds are securely credited back to the original mode of payment (Credit/Debit Card, Net Banking, UPI, or Wallet) used during checkout.
• Timeline: Refunds are initiated within 48 hours of product inspection and typically reflect in your account within 5 to 7 business days, subject to standard banking cycles.

6. Right to Cancel Orders

Peepee Publishers strives to fulfill every order smoothly. However, your order might get cancelled by us without prior notice due to specific logistical, inventory, or security constraints. In such cases, you will be promptly informed via email or phone post-cancellation, and a 100% full refund will be immediately initiated. Orders may be cancelled based on any of the following reasons:

• Security & Fraud Prevention: The transaction is flagged by our automated payment security gateways as a suspected unauthorized or fraudulent transaction.
• Quality Control: The specific title in stock is found to be in bad, soiled, or damaged condition during our final pre-dispatch inspection, and a clean replacement copy is unavailable.
• Supply Deficit: The books are found to be unexpectedly out of stock or out of print with our publishers or distributors post-order receipt.
• Force Majeure Events: Unforeseen regional disruptions affecting either the buyer's or seller's location, including natural disasters, regional restrictions, local disturbances, or total logistical shutdowns.

7. Customer Care & Contact Information

For any support regarding your orders, returns, or refunds, please reach out to us:

• Email Support: peepee160@yahoo.co.in or peepee160@gmail.com
• Phone Support: +91-11-41512412 or +91-9811156583 (WhatsApp)
• Registered Address: 7/31,1^st Floor, Ansari Road, Daryaganj, Delhi-110002, India.